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 “Above and beyond” is how Outside Salesperson, Mark Hachtel
describes the work ethic of Jeremy Fryman. As a Customer Service Specialist in
the Emerson Power Transmission (EPT) team in Maysville, Kentucky, Jeremy
has consistently worked hard to grow relationships between Emerson and key OEMs and
distributors in the Southeast region. From hand delivering a product that needed to be air freighted to UPS
after business hours to hunting down misplaced
items, Jeremy is known for consistently helping OEM customers solve
problems to ensure high levels of quality.
According to co-worker Mark Hachtel, Jeremy takes ownership of issues that
have nothing to do with him in the interest of helping customers. “Jeremy
does not have an ‘It’s not my job’ mentality,” says Hachtel, “He will solve any
problem he encounters and I know of a time he personally hunted through the
entire plant to ensure a customer received a misplaced order on time.”
Hachtel also related a story in which Jeremy researched shipping costs for a
customer who was ordering 40,000 lbs of bearings and sheaves per year. The
company was spending a great deal on shipping because they were buying in
quantities that were too small to qualify for Emerson’s bulk order discount. Jeremy
helped set up a staging program that allowed the company to consolidate orders
and take advantage of the discount. Says Hachtel, “Jeremy personally checked each
week to make sure the delivery times were on target. The customer was delighted
in the attention they received and in the cost savings.”
Mark Hachtel nominated Jeremy Fryman for an EPT Customer
Champion Award last summer. Jeremy was honored with the award,
along with 24 other EPT employees throughout the organization, for consistently
meeting and exceeding customer expectations.
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