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“I want all of you at Kop-Flex to know how nice it is to deal with a company that
still cares about customer service. My company operates mostly on a
“purchase-as-needed” basis. My job involves diagnosing problems then purchasing
and installing the right parts to fix the problem. The most dreaded part of my
job is procurement. It seems that many companies do not care whether they help
me or not. Although my own people skills may be lacking, I am the customer and
the decision-maker about which vendors will receive business from my company.
For example, another power transmission company recently lost the chance at
field service contracts at my plant that are worth over $30,000, simply because
they lacked customer service skills. This was not my experience with Kop-Flex.
After speaking with one of your customer service representatives in Baltimore,
I received the correct drawing and part number I needed within five minutes.
Soon after, I received another call with my quote and payment and shipping
options. The part is scheduled to arrive Monday and I have every reason to
believe that it will be correct and on time, based on the willingness of your
customer service reps to help. Congratulations – I will remember.”
O&M Technician, Leading Utility Company
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